Reference

Legal Rules Before Your Account Opens

Clear legal terms, privacy controls, and account eligibility wording sit here before you open an antri88 account, so you know how your login, wallet checks, and DANA, OVO…

Local-law accessDANA record checksAccount security pathData request channel
antri88 Legal Rules Before Your Account Opens
CONTACT ROUTES

Three Paths For Legal Questions

Legal questions need a written trail, so we keep account-linked channels for anything involving terms, privacy, eligibility, or transaction records. Our support team is available daily from 09:00 to 23:00 WIB through live chat and email, and we may ask you to verify the account before we discuss personal records. Use the same mobile number and email shown in Account > Profile so we can match your request without exposing data to another person.

Team online

Live chat

Use live chat inside Account > Help from 09:00 to 23:00 WIB for legal questions about terms, eligibility, privacy choices, or why a wallet action needs extra verification.

Email record

Send detailed legal requests to [email protected] from the email linked to your account, including your username, request subject, and any DANA, OVO, GoPay or QRIS reference if relevant.

Account ticket

Open Account > Help > Legal Request when you need a dated ticket for data correction, account access questions, or a copy of recent support messages tied to your profile.

DATA CARE

Six Ways We Handle Legal Records

Your legal record is more than a name on a form; it includes the actions that prove account control.

Account identity

We connect your legal account record to the mobile number, email, username, and verification steps you completed. If those details change, we may pause sensitive actions until account control is confirmed.

Payment records

DANA, OVO, GoPay and QRIS receipts are kept as transaction evidence, not as public profile content. We use them to trace wallet actions, dispute reports, and withdrawal verification steps.

Cookie choices

Cookie settings help us remember login sessions, language, and security checks. On mobile web, you can manage browser cookies through your phone settings and return to Account > Security for session control.

Session security

Account > Security > Sessions shows recent device access where available. If a session looks unfamiliar, contact us through live chat so we can help secure the account record.

Retention timing

We keep legal and transaction records for the period needed to operate accounts, answer disputes, meet audit needs, and follow applicable law. Older records may be archived with restricted access.

Change requests

For corrections, use Account > Help > Legal Request or email [email protected]. We may request proof before changing names, contact details, or records linked to wallet activity.

Legal Questions You May Ask

Before you open or continue using an account, read these legal answers in plain language. They explain how we treat eligibility, account data, cookies, payment receipts, account closure, and contact requests. If your question involves your own records, contact us from the email or mobile number linked to your profile so we can verify account control first.

Access and eligibility depend on local law and are available only where local law permits. We may check account region, login signals, and profile details before allowing wallet actions or continued access.

Your account may hold login details, mobile number, email, device session records, cookie choices, support messages, and wallet receipts from DANA, OVO, GoPay or QRIS. We use these records for account and legal purposes.

Go to Account > Help > Legal Request or email [email protected] from your linked email. Tell us what should be corrected, include your username, and be ready to verify account control.

Yes, receipts may be stored as legal transaction records. They help us match deposits, verify withdrawals, answer disputes, and explain wallet activity connected to your account.

You can request account closure through Account > Help or by email. We may first settle open wallet checks, confirm identity, and retain required legal records after access is removed.

Cookies help keep sessions, language settings, and security checks working in your mobile browser. You can clear browser cookies in your phone settings, then sign in again and check Account > Security.

Our support team handles first contact daily from 09:00 to 23:00 WIB. Requests involving account records, payment receipts, or data changes may be escalated to staff with restricted record access.